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Project Management

 

Microsoft Dynamics CRM

 

Network Design & Installation

 

Website Design

 

Business Continuity Planning

 

Support Services

 

24/7 Support

Our Services

At Condor Computer Services (CCS) we understand that the  requirements and culture of each customer is unique, and we thrive on our ability to embrace that uniqueness. Our solutions are driven by a proprietary service model created and continually refined by the quality work we have provided for our customers. We have developed a combination of services and resources to meet your specific needs to provide a consistent and unparalleled service.

Project Management - As you grow your technology needs will change and the choices on offer can become more complex. With our project management and expertise we can make the difference. CCS has the skill, focus and discipline to ensure your technical and non-technical projects are not only completed on time and within budget but fully achieve their intended purpose.

Microsoft Dynamics CRM - Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. It give you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer services processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

  • Sales: Get more leads and close more business

  • Marketing: A clearer view of customers

  • Customer service: Provide more value to customers

Microsoft Dynamics Customer Services - Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

  • account and contact management

  • case and interaction management

  • product and contract management

  • knowledge base management

  • service scheduling

  • workflow across teams and groups

  • service reporting and analytics

Network Design & Installation - Through our implementation and support model, a client specific solution is developed to change a client's network into a reliable, secure, high performance network that will exceed your requirements.

Website Design and Management - Using our sister company, PIA Web Designers, CCS offers affordable marketing services for businesses looking to expand their presence on the web, in print advertising or globally. You will receive the one-to-one attention you deserve, while having access to resources and skills typical of a larger company. We work with you. We utilise our skills to enhance your brand identity development and guide you down the right path.

Business Continuity Planning (BCP) - When day-to-day business activities face interruptions, planned or otherwise, a Business Continuity Plan (BCP) can ensure your organisation is kept running. We can help you develop and implement a thorough plan, with action steps, activity checklists, and resource identification summaries that keep your business objectives in synch with your tactical requirements. Planning for business continuity involves the following:

  • Risk Assessment

  • Business Impact Analysis

  • Business Requirements and Disaster Recovery Strategy

  • Disaster Recovery Plan Documentation

  • Disaster Recovery Facilities Selection

  • Plan Deployment

  • Testing

As we work with you to identify a range of possible scenarios, we will develop strategies for dealing with them all.

Support Services - CCS offers professional hardware support services.

We provide a laptop or desktop service that includes hardware and software fault analysis, hardware and software repair or upgrade, virus and spy-ware removal, hardware or software installations, and wireless or wired networking installations and support.

24/7 Support - CCS can provide support to a variety of business types, from large Corporations with many computer users to small businesses with just a few users. We created this service with flexibility in mind.

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