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Our Services
At Condor Computer
Services (CCS) we understand
that the requirements and culture of each customer is unique, and we
thrive on our ability to embrace that uniqueness. Our solutions are driven by a
proprietary service model created and continually refined by the quality work we
have provided for our customers. We have developed a combination of
services and resources to meet your specific needs to provide a consistent and
unparalleled service.
Project Management - As you grow your
technology needs will change and the choices on offer can become
more complex. With our project management and expertise we can make the difference.
CCS has the skill, focus and discipline to ensure your technical and
non-technical projects are not only completed on time and within budget but
fully achieve their intended purpose.
Microsoft Dynamics CRM - Microsoft Dynamics
CRM 4.0 is a fully integrated customer relationship management (CRM) system. It
give you the capability to easily create and maintain a clear view of customers
from first contact through purchase and post-sales. With tools to enhance your
company's sales, marketing, and customer services processes - along with native
Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast,
flexible, and affordable solution.
Microsoft Dynamics
CRM helps you drive consistent and measurable improvement in everyday business
processes.
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Sales: Get more leads and close more
business
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Marketing: A clearer view of customers
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Customer service: Provide more value to
customers
Microsoft Dynamics Customer Services -
Respond faster to customer service issues and empower your service organization
to anticipate, address and deliver consistent, efficient customer care that
contributes to long-term business profitability. Microsoft Dynamics CRM provides
functionality for:
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account and contact management
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case and interaction management
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product and contract management
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knowledge base management
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service scheduling
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workflow across teams and groups
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service reporting and analytics
Network Design &
Installation - Through our implementation and support model, a
client specific solution is developed to change a client's network into a
reliable, secure, high performance network that will exceed your requirements.
Website Design and Management
- Using our sister company, PIA Web Designers, CCS offers affordable marketing services for businesses looking
to expand their presence on the web, in print advertising or globally. You will
receive the one-to-one attention you deserve, while having access to resources
and skills typical of a larger company. We work with you. We utilise our skills
to enhance your brand identity development and guide you down the right path.
Business Continuity Planning (BCP) - When day-to-day business activities face interruptions,
planned or otherwise, a Business Continuity Plan (BCP) can ensure your organisation
is kept running. We can help you develop and implement a thorough
plan, with action steps, activity checklists, and resource identification
summaries that keep your business objectives in synch with your tactical
requirements. Planning for business continuity involves the following:
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Risk Assessment
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Business Impact Analysis
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Business Requirements and Disaster Recovery Strategy
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Disaster Recovery Plan Documentation
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Disaster Recovery Facilities Selection
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Plan Deployment
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Testing
As we work with you to identify a range of
possible scenarios, we will develop strategies for dealing with them all.
Support Services
- CCS offers professional hardware support services.
We provide a laptop
or desktop service that
includes hardware and software fault analysis, hardware and software repair or
upgrade, virus and spy-ware removal, hardware or software installations, and
wireless or wired networking installations and support.
24/7 Support
- CCS can provide support to a variety of business types, from large
Corporations with many computer users to small businesses with just a few users. We created this service with flexibility in mind.
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